For enterprise firms and those in industries such as financial services and healthcare, intelligent automation (and especially robotic process automation, or RPA) is a no-brainer. Such companies always have large numbers of staffers performing repetitive, rules-based tasks that are obvious candidates for automation.
But what about small and midsized companies? Some of them may have already dabbled with an RPA platform or launched one of the 70 percent or so of pilot RPA programs that fail. Is there a case for RPA implementation at those companies?