Managing Director, New York
COVID-19 has impacted consumer and business experiences, starting a ripple effect on the underlying infrastructure with varying consequences. To understand the impact on the technology, media and telecommunications (TMT) industry, we examined supply and demand as well as changes to operating models across select sectors of each TMT sub-industry:
Our analysis shows that some sectors will be challenged by deeper shocks than others and will more urgently require operating model changes to survive.
Ultimately, there will be an acceleration towards virtualization, connectivity and automation that will benefit the TMT industry
First, we examine the degree of shock and magnitude of change impacting each subsector. The degree of shock can be gauged by examining COVID-19 pain points in supply and demand:
Factors influencing the magnitude of disruption to operating models include:
Second, we consider the path forward, looking at impact severity and sustained operating model changes. Four types of models emerge: