Digital transformation: a view across industries
Businesses all industries can benefit from digital transformation. Analytics can help them to better understand and serve customers. Access to real-time information leads to smarter decision-making. Automation enables them to increase efficiency. But industries vary in their digital transformation maturity rates.
At a glance
- Automakers have revolutionized manufacturing by using robots, while airlines have mastered pricing around real-time knowledge of supply and demand.
- Retailers with strong digital capabilities have created seamless omnichannel environments, but consumer banking is struggling to move to a digital footing.
- Healthcare has transformed through electronic health records, digital tools that track patients’ vital signs, and virtual consultations between doctors and patients. Meanwhile, automation has slashed insurance companies’ underwriting and claims-processing costs.
- Manufacturers in every industry could improve operating performance, product quality, and supply chain transparency—if companies redesign processes and train workers to operate in the digital world.