To hear its most zealous advocates tell it, robotic process automation (RPA) is the golden ticket to lower operating costs, higher earnings, and improved productivity. But the fact is, RPA is not right for every organization. And even if it is right, it likely won’t fulfill its potential and justify the necessary investment unless it’s implemented properly.
An RPA implementation is a continuous journey, from implementing existing work to future work that is currently uneconomical to perform—or that nobody had even thought to do. To get the implementation right, you’ll need to assess whether RPA suits your company’s needs, which solution to invest in if it does, how you’ll manage the implementation and operate the robots day-to-day, and how and whether it will scale over time. Here’s what should guide your thinking as you work through these key issues.